Questions, Answered.

Browse the 9 practices on the services page and read the “Ideal for” list on each service. If you are still unsure, a Quick Answer is a low-cost way to get a considered view, or you can write to us and describe what you need.

No. Everything you need to decide is on the service page, and you can check out without a call. If you would like to ask something first, send us a message and we will reply in writing.

Yes. Add as many services as you need to your basket and pay once. Each service follows its own timeline, so a delay on one does not hold up the others.

It repeats the scope rather than enlarging it, and the timeline grows with it. Once we have what we need from you, we confirm the combined delivery date in writing.

Ask before you buy. If what you need sits inside the published scope, we confirm it in writing. If it does not, we point you to the service that fits or quote the extra work separately. We never widen a fixed scope quietly and then run out of room halfway through.

Delivery is remote and prices are in Indian rupees with GST included. If your business is registered outside India, tell us before you buy so that we can confirm how the invoice will be raised.

Yes. Every price is in Indian rupees with 18% GST already included. Your basket and checkout show the GST portion separately, and the total does not change.

Add services to your basket, enter your details at checkout and pay by UPI through our payment gateway partner, using any UPI app. You receive an order number straight away, and a confirmation email once the payment is confirmed.

No. The payment gateway handles the payment. Your UPI PIN, card numbers and bank passwords never reach our servers; we receive only the payment status and a transaction reference. See our Privacy Notice.

Yes. The tax invoice is raised to the billing details you enter at checkout. Add your registered business name, address and GSTIN there if you want to claim input tax credit.

Wait 48 hours, then send us the order number and the UPI reference. We check with the gateway and either confirm the order or refund it in full, whichever you prefer. A duplicate charge is always refunded in full.

Not for catalogue services. They are paid in full at checkout, which is what keeps the price fixed. If your finance team needs a purchase order raised first, write to us with the details before paying.

Timelines are in working days. The clock starts once your payment is confirmed and we have the items listed under “What we need from you” on the service page. Our delivery policy explains this in full.

Monday to Saturday, excluding public holidays in India.

Add it at checkout, or later from the order in your dashboard. Please do not send passwords by email or chat; invite us as a named user or share access through a password manager.

Remotely, with no delivery charge. Software and settings go into your own repositories and accounts; reports, designs, documents and written answers arrive by email and appear on the order in your dashboard, with a short handover note.

The clock pauses and the delivery date moves by the same amount, at no extra charge. We tell you what we are waiting for. If we are still waiting 30 days after asking, the terms allow us to pause the order.

You hear about it before the date, with the reason and a new date. If we miss a date without telling you first, our refund policy gives you the full amount back.

One revision round within 15 days of delivery, unless the service page says otherwise. You also have 7 working days to tell us if anything listed on the page is missing, and we fix material defects in our work free for 15 days.

You do, once you have paid in full. Everything made specifically for your order becomes yours. General tools we bring with us stay ours, with a permanent licence for you to use them as part of the work. The terms have the detail.

No. You can check out as a guest. If you create an account later with the same email address, your earlier orders appear in your dashboard automatically.

Use track an order with your order number and email address, or create an account with the email you used at checkout and the order will be in your dashboard.

It is on your confirmation email and on the order in your dashboard. Order numbers start with SV.

Every order placed with your email address, its status from payment to delivery, the services in it and the details you sent. You can also add what we need from you to an order there.

Update your name, phone and billing details in your account profile. For an order already in progress, write to us with the order number and we will update it.

Write to our Grievance Officer from the email on your account. We delete everything we are not required by law to keep, such as tax records, and tell you what had to stay. See your rights in the Privacy Notice.

Yes, with a full refund and no reason needed. Work starts only once your payment is confirmed and we have what we need from you.

The refund depends on how far the work has gone: 75% if work has started but nothing has been shared with you, 50% once first work has been shared, 25% once more than half the timeline is used and most deliverables are built, and nothing once everything has been delivered. The refund policy sets out each stage.

If a deliverable is missing or does not match the service page and the revision round cannot put it right, or we miss the date without warning you, you get 100% back.

We acknowledge your request within 1 working day, decide within 3 working days, start an approved refund within 2 working days, and your bank usually shows it 5 to 7 working days later: typically 7 to 12 working days in all. Refunds go back to the original payment method, GST included.

Each purchase covers one month after onboarding and nothing renews by itself. Cancel partway through a month and we refund the days not yet served, pro rata and rounded in your favour.

Write to our Grievance Officer. You will be acknowledged within 48 hours and receive a full response within 15 days. The grievance page also lists outside bodies you can approach.

A short, fixed-price service in our Quick Answers & Second Opinions practice: a written reply to one question, a second opinion on an estimate or a bill, a code check-up, or an hour with a senior engineer. There are 9, from ₹100 with GST included.

Each Quick Answer shows its timeline on its page, currently 1 to 4 working days. As with every service, the clock starts once your payment is confirmed and we have your question and the context listed on the page.

The question itself, as precisely as you can put it, plus anything that helps: links, screenshots, error messages, the quote you want checked, and any limits on budget, timing or tools.

We tell you before replying, refund you in full and, if it helps, point you to the service that would answer it properly. We will not send a thin answer to a big question.

Yes, in full, until the written reply is sent. After that the service is delivered, but if an answer was plainly wrong we correct it at no charge. A booked session can be cancelled or moved more than 24 hours before it starts.