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Sellveera
  • [ CXD ]
  • [ 12 working days ]
  • [ 7 Deliverables ]

Watch Real People Use It

Five recorded sessions with real people using your live product, and a list of the problems they hit, ordered by how much each one hurts.

Overview

A few well-chosen users will show up most of the serious trouble in a product. We recruit people who look like your audience, set them realistic tasks on the live product, and watch without stepping in. We rank each finding by how many people hit it and how badly they got stuck, with a clip attached. An argument about whether a screen confuses anyone ends fast once there is footage of it doing exactly that.

Deliverables

What You Receive.

7 items, delivered within 12 working days. This list is the scope of the service.

  1. 01

    5 participants recruited and booked against your user profile

  2. 02

    Guided 45-minute sessions, with screen and sound recorded

  3. 03

    A clip for every finding that matters

  4. 04

    Findings ranked by how bad and how common they were

  5. 05

    Specific fixes proposed, not just a description of the problem

  6. 06

    Success and completion rates for each task

  7. 07

    A debrief with the people who build and design the product

Timeline

12 working days

Timelines are in working days. The clock starts once your payment is confirmed and we have what we need from you. The delivery policy explains this in full.

Ideal For

Who This Suits.

  1. 01. You have visitors but weak conversion or completion
  2. 02. Your team cannot agree whether one of your flows is confusing
  3. 03. You are on the verge of funding a big redesign
Before We Start

What We Need From You.

Share these from your order after checkout. The timeline starts once they arrive.

  1. 01 Something working, live or prototype, with logins for the testers
  2. 02 A settled list of tasks, and a profile to recruit against
  3. 03 Whoever signs off the fixes, sitting in on the debrief
Benefits

What Changes Afterwards.

  1. 01

    Footage that settles an office argument in a single meeting

  2. 02

    Fixes prioritised by what we saw happen, not by who argued loudest

  3. 03

    A repeatable plan you can run yourselves after changes ship

How Buying Works

Four Steps, No Quote.

More on payment, delivery and cancellations in the FAQ, delivery policy and refund policy.

  1. 01

    Add to basket

    Choose the quantity and add the service. Add others if you need them.

  2. 02

    Pay by UPI

    Check out with your details. The price includes 18% GST.

  3. 03

    Share what we need

    Send the items listed above from your order. The timeline starts then.

  4. 04

    Receive the work

    You receive the listed deliverables and can follow the order in your dashboard.

Related Services

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All Customer Experience & Design
Ready When You Are

Watch Real People Use It, ₹12,999.

One price with GST included, 12 working days, and the deliverables listed above. Questions first? Write to us and we will answer in writing.

Ask A Question

GST incl. · Qty 1

₹12,999